Focusing on the bottom line: Matthew Appleby reports on a clash of retail business styles that has emerged from the downturn

摘要

Piers Mummery, director of Shoots Garden Centres, is out to improve margins. Nothing unusual in that, you might think. But Mummery, who founded the first Shoots Garden Centre in 2004, is taking a very public, tough-line approach to the task - one that might be more commonly found in commercial sectors ouside the garden industry. And one that has ruffled feathers among many of the sector's traditional players.