Civility: Workplace incivility has costs, often big costs

摘要

I recently had a chance to re-read an article about the price of incivility at work, by Christine Porath and Christine Pearson, published in the Harvard Business Review a few years ago. Porath and Pearson found, at the time, that nearly all of the thousands of people they had interviewed had experienced uncivil behavior in the workplace and that nearly half reported being treated rudely at work at least once a week.