Knowledge sharing in large IT organizations: a case study

摘要

Purpose – Research has shown that the current knowledge management (KM) practices are developed from the standpoint of the management and do not put enough emphasis on knowledge sharing from the non-executive employees' perspective. However, it is important for organizations to understand – from the perspective of employees – the factors that motivate employees to share knowledge for successful implementation of any KM program. In this exploratory study, willingness of employees to share knowledge is the dependent variable. The purpose of this study is to explore the knowledge sharing factors from the employees' perspective. Design/methodology/approach – Using survey methodology, two large IT service and consulting organizations were included in the study to examine cultural, technological, motivational and organizational factors, which influence knowledge sharing within an organization from the perspective of non-executive employees.