Information technology repositories and knowledge management processes: A qualitative analysis

摘要

Purpose – The purpose of this paper is to address the impact of information technology repositories (ITR) in the implementation of KM processes, i.e. knowledge storage and retrieval. Design/methodology/approach – A case study design is used. Data are collected through the use of individual semi-structured interviews, observations and document analysis. Findings – This study found that three factors were likely to influence the knowledge retrieval process from information technology repositories and that the process of storage was connected to three distinct events that happened before, during, and after the repository was introduced into the organization. Furthermore, it was also found that knowledge management processes, i.e. knowledge storage and retrieval, were connected to individual learning.