An Analytical Network Process Approach for Evaluating Banking Performance Based on Balanced Scorecard

摘要

The study proposed an Analytical Network Process (ANP) approach for banking performance evaluation based on Balanced Scorecard (BSC).This research we summarized the evaluation indexes synthesized from the literature relating to banking performance.Afterwards,for screening these indexes,twenty-three indexes fit for banking performance evaluation were selected through expert questionnaires.The ANP is a relatively new MCDM method which can deal with all kinds of interactions systematically.An analytic network process that borrows the idea of stochastic transiting process is employed to identify the interdependence between these two groups of elements.The model first calculates the relative importance of the BSC performance for the performance evaluation of banks with respect to each of those success main factors.Finally,the relative importance of those BSC performance and weights of their corresponding BSC indexes will be involved to the model for evaluating the performance of banks.It shows that the proposed ANP evaluation model of banking performance using the BSC framework can be a useful and effective assessment tool.