Burnout and empathy in primary care: three hypotheses.

摘要

In the last 10 years, a growing literature about empathy in primary care indicates that, for both patient and clinician, empathy helps to improve many aspects of health care practice and patient satisfaction. Wensing et al indicated that humaneness, exploring the needs of patients, and good communication skills are some of the high priorities that patients expect from their GP. Cape et al showed that doctor empathy coded by external observers was positively correlated with listening interactions and patient involvement. Vedsted and Heje3 found that patients tended to recommend their GP to others if they judged them as 'empathic'.