Building relationships through trust: Contractors are loyal to this Pacific Northwest company that delivers on its five customers service promises

摘要

In 1928, four plumbing supply companies decided to band together to weather what turned out to be a decade of the Great Depression. As the nation started its recovery, E.A. Neupert, general manager of the group, negotiated a buyout deal with the four owners. Tigard, Ore.-based Consolidated Supply was born and it has been a family business since then. Today it is headed by two women: Chairman Karolyn Neupert Gordon and President Karla Neupert Hockley.