VoxGen's customer nod

摘要

Anglian water has awarded a five-year contract to self-service automation specialist VoxGen to improve and manage its automated customer service. VoxGen is tasked with improving the level of service for Anglian Water's 2.2M annual customer calls, and optimising the service environment across multiple channels to enhance customer satisfaction and reduce costs. VoxGen has implemented a new architecture for Anglian Water's telephony infrastructure after completing a study to identify efficiency opportunities and areas where the self-service experience could be improved.