Process Automation With a Human Touch

摘要

When processes involve complicated business rules, frequent exceptions and high CRM demands, workflow combines automation, collaboration and visibility. Even the most complex business processes can now be placed online and handled in a completely automated fashion. Enterprise application integration (EAI) can be used to map back-end data sources to disparate applications and unified portal interfaces. Real-time inventory and manufacturing information can be linked to automatically track product outages and substitute alternatives. Entire processes can be initiated, completed and approved without a lick of human intervention.