A meta-analysis of IT continuance: An evaluation of the expectation-confirmation model

摘要

Research on information technology (IT) continuance has gained considerable momentum in the recent years. The expectation-confirmation model of IT continuance has been applied across different contexts to explain users’ continuance intentions and behaviors. While many empirical findings support the model’s hypotheses, still, there are others that do not. This meta-analysis used aggregated data extracted from 51 primary studies to investigate the strength of the model relationships and determine their validity. The study lends support for all of the relationships, finds evidence to suggest the presence of moderators, and offers directions for future research.