Improving team performance using repertory grids

摘要

Purpose - This paper seeks to explore how repertory grids can be used to address IT team performance issues. The technique is introduced along with the process of creating and analyzing repertory grid data. Design/methodology/approach - To explore the application of the repertory grid technique to team performance issues. An example focused on eliciting the essential soft skills needed by programmers to effectively interact with IT team members is illustrated. Research limitations/implications - To researchers, the main benefit of this paper is that it introduces a technique that is easy to use, enables the researcher to easily determine the relationship between constructs, is free from researcher bias, and can be applied to a wide variety of team-related research studies. Practical implications - This research presents a means by which human resource managers, hiring personnel, and team leaders can easily determine essential skills needed on the IT teams of the organization, thereby deriving a "wish list" from key IT groups as to the desired non-technical characteristics of potential new team members. Originality/value - Shows how repertory grids can be used to address IT team performance issues.