Sorting Out Inspectors' 'Box of Chocolates' Quandary

摘要

While conducting a client interview after we provided inspection services for a pipeline project, I posed this question to gain feedback: "How'd we do?" He responded with, "You are just like all of the other third-party natural gas pipeline inspection companies and inspectors. I don't trust any of you." The client then went on to say: "Buying inspection services is like getting a box of chocolates. I never know what I'm going to get."