The Role Of Service Level Agreements In Relational Management Of Information Technology Outsourcing: An Empirical Study

Jahyun Goo; Rajiv Kishore; H. R. Rao; Kichan Nam

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The Role Of Service Level Agreements In Relational Management Of Information Technology Outsourcing: An Empirical Study

机译：服务水平协议在信息技术外包关系管理中的作用：一项实证研究

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摘要

provide a way to measure the service provider's performance, but also enable effective management of outsourcing engagements through the development of partnership-style relationships with high levels of trust and commitment.

机译：提供一种衡量服务提供商绩效的方法，而且还可以通过建立具有高度信任和承诺的伙伴关系式关系来有效管理外包业务。

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来源
《MIS quarterly》 |2009年第1期|p.119-145|共27页
作者
Jahyun Goo; Rajiv Kishore; H. R. Rao; Kichan Nam;
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作者单位

Information Technology and Operations Management Barry Kaye College of Business Florida Atlantic University 777 Glades Road Boca Raton, FL 33431-0991 U.S.A.;

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收录信息美国《科学引文索引》(SCI);美国《工程索引》(EI);
原文格式 PDF
正文语种 eng
中图分类管理信息系统;
关键词
it outsourcing; interorganizational relationship; service level agreement (sla); formal contract; relational governance; relational norms; harmonious conflict resolution; mutual dependencies; trust; commitment; partnership; relational exchange theory; PLS;

机译：它外包;组织间关系;服务水平协议（sla）;正式合同;关系治理;关系规范;和谐冲突解决;相互依存;信任;承诺;伙伴关系;关系交换理论;PLS;

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The Role Of Service Level Agreements In Relational Management Of Information Technology Outsourcing: An Empirical Study

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