The new Darien Library, CT, which opened to the public on January 10 (see News, p. 17), is remarkable in its seamless integration of technology and design into all the services the library provides.rnPerhaps most indicative of Darien's philosophy on the transformative uses of technology is the library's creation of a User Experience (UX) Department, headed by assistant director of innovation and user experience John Blyberg.rnThis internally formed group draws on existing library employees with an eye for "evaluating every point of interaction... and implementing an array of service elements that produce a planned, positive, and desirable experience that addresses users' expectations and needs," according to the department's description. The group will take a holistic view of a user's experience, paying as much attention to the mechanics of services offered by staff as to the more traditional notion of computer-based user interactions.
展开▼
