THE USER EXPERIENCE

摘要

The importance of user experience (UX) rndawned on me one day when a patron asked to use the stapler kept in a drawer behind the reference desk.rnIt wasn't the first time anyone had asked to use the stapler-it wasn't even the first time that day. Considering it a bit more, I realized that it happened all of the time. Suddenly, I couldn't imagine what the stapler was doing in the drawer in the first place. I liberated the stapler from its usual spot and placed it within easy reach of both the librarian on duty and the patrons approaching the desk. Though this was a small gesture, it altered the design of the library to provide a better experience for its users and relieved librarians of having to reach repeatedly into the drawer.