Library of the Year 2017 Special Mention

摘要

Chicago Public Library (CPL) has reinvented its operations based on human-centered design: tailoring design-thinking strategies to libraries, creating a free toolkit for the field, and then investing in training more than 200 of its 1,000 staffers in the methodology (plus training every branch manager in human-centered design, management, and change management). CPL invited all staffers to contribute ideas, which are curated by a peer advisory team, then refined and tested using human-centered design.