Tailoring Knowledge and Knowledge Management Systems: Interesting Research Problems?

摘要

Once an organization implements a knowledge management system (KMS) and users start to engage it, two outcomes are almost certain. First, users will soon discover that the knowledge housed in the system does not meet all of their expected needs. Second, users will also realize that they must modify or customize the KMS to meet their needs. Studying these two outcomes can be quite fruitful. In particular, from an end-user perspective, we should be concerned about how users interact both with the knowledge and the KMSs. In this editorial piece, I discuss the concept of tailoring in the context of knowledge management systems and its implications for research.