A Case of TMI (Too Much Information): Improving the Usability of the Library's Website through the Implementation of LibAnswers and the A-Z Database List (LibGuides v2)

摘要

The Michigan State University (MSU) Libraries'Website has a case of TMI: too much information organized by librarians for librarians. Finding relevant information about various library services, including the 24/7 Distance Learning Support Line, and access points to scholarly resources is often cumbersome, and given the limited time and staffing available in Web Services, it was impractical to embark on a comprehensive Website redesign. Instead, the implementation of two systems, LibAnswers and the A-Z Database List in LibGuides v2 CMS, served as a means for addressing the TMI issue and improving the usability of the MSU Libraries' Website. This case study will map the MSU Libraries' experience of implementing the LibAnswers and the A-Z Database List from early vision to launching the end product, as a means for resolving the "too much information" issue and improving the usability of the library's Website.