CUSTOMER EXPERIENCE SHAPES SCOTTISH WATER'S SERVICE DELIVERY

摘要

And that dynamic has helped shape how the organisation works with communities - on the streets and online - to ensure service standards are maintained. Interruptions to supply are an inevitable fact of life at any water company - Scottish Water has more than 30,300 miles of water pipes across Scotland, from the biggest cities to the smallest, most remote rural communities. Serving 2.5 million homes and more than 150,000 businesses and delivering 1.4 billion litres of water a day and managing more than 996,000 litres daily of waste- water, as vital player in supporting Scotland, customer expectations have never been higher.