Six Sigma business strategy in Taiwan: an empirical study

摘要

This paper presents and develops an exploratory framework for integrating Six Sigma with business strategy. The purpose of this paper is to identify the primary factors in the Six Sigma business strategy framework, and to display the relationship between the factors in a preliminary exploratory framework and their associated equations in a quality performance model for Taiwanese companies. The results of the study are based primarily on Statistical Package for the Social Services (SPSS) statistics analysis. The results of the study show that organisational culture is the most important factor to enhance business performance when integrating Six Sigma with their business strategies. It was also shown that DMAIC integration has the greatest influence on quality performance. Six Sigma activities integrated with a business strategy based on execution of management by objectives, and effective project management with Define, Measure, Analyse, Improve, and Control (DMAIC) methodology are the critical points to attain excellent business performance.