Fairness Perceptions in Web-based Selection: Impact on applicants' pursuit intentions, recommendation intentions, and intentions to reapply

摘要

This study examines the Gilliland model of applicants' reactions to selection procedures in a Web-based context, revealing new theoretical and empirical insights. We extend existing research by further considering a reflective first-order formative second-order model consisting of three second-order justice factors of formal characteristics, explanation, and interpersonal treatment modeled by 11 formative indicators representing the procedural justice rules. Partial least squares path modeling analysis revealed that formal characteristics and interpersonal treatment are positively related to perceptions of process fairness in Web-based selection. Most salient procedural justice rules revealed were treatment of the applicants, opportunity to perform, propriety of questions, and reconsideration opportunity. Furthermore, process fairness, which was positively related to applicants' reactions, fully mediated the relationship between justice factors and applicants' reactions.