ELEMENTS OF PERSUASION - PART 6

摘要

Although bluffing your way through a sales call may add drama to your day, it's not going to get you the sale. By the same token, getting emotional when dealing with angry customers can bring a sales relationship to a screeching halt. This month, we explore these notions and provide techniques to help salespeople turn these situations to their advantage. The series, which began in January, reviews persuasion techniques that help salespeople build solid relationships with customers.