The Indians are coming

摘要

For an answer to why the fuss about "outsourcing" jobs from America to India has died recently, look no further than Amherst in upstate New York. There, a debt collector called Account Solutions Group (ASG) sold itself earlier this month to ICICI OneSource, an outsourcing firm from Mumbai in India, ICICI OneSource specialises in performing customer-service and other back-office work for multinational firms, especially financial ones, by Indian firms. As part of the deal, ICICI OneSource will keep on all of ASG'S 500 workers in Amherst. In fact, says Tony Frisicaro, ASG'S old boss and ICICI One-Source's new head of collections, the firm plans to hire an extra 60-100 debt collectors in America by the end of this year.