Medicine at the mall

摘要

Past the lipsticks and lotions in a Wal-greens shop in Orlando is what looks like a doctor's office. It does not operate like one. Patients can check waiting times online before coming to the store. In a private room, they see a nurse for a diagnosis. At kiosks, they use touch screens to pull up prescriptions and pay for them. A pharmacist devotes his time to patients' questions-pharmacy clerical work is centralised elsewhere.