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A Reflection on Marketing 4.0 From the Perspective of Senior Citizens’ Communities of Practice

机译:从高级公民社区的实践视角下思考4.0

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Based on an exploration of the marketing strategies employed in senior citizens’ communities of practice (CoPs), this study proposes that the concept of co-construction derived from learning theory is indispensable in Marketing 4.0, which builds on offline and online interaction between and among consumers and the providers of particular goods and services to create a sense of community. Adopting a qualitative approach, the researchers visited 15 Senior Citizens Learning Centers (SCLCs) in Taiwan, and employed semi-structured interview methods to probe selected interviewees’ insights. This resulted in the identification of four key strategies for CoPs’ marketing efforts, all of which work best if governed by a quality process known as legislating peripheral participation (LPP), which is grounded in co-construction. Specifically, it was found that an SCLC with a unique and high-quality LPP process can not only attract senior citizens’ participation, but also transform their roles from customers to volunteers. The study also assesses whether and how well the four identified strategies can be implemented simultaneously, along with their implications for Marketing 4.0 and for the management of senior citizen–specific CoPs. On a theoretical level, this study highlights the differences between the educational concept of co-construction and the Marketing 4.0 concept of co-creation: with the former being a mutual engagement that integrates buyers and sellers into a cooperative interaction. This process, which takes into account the growth of group identity, individuals’ sense of meaning, and marketing potential, is an important force in Marketing 4.0 that transforms customers into advocates.
机译:本研究基于探索高级公民社区(警察)的营销策略(警察),本研究提出了学习理论的共同建设的概念在营销4.0中是不可或缺的,该营销4.0是在离线和在线互动之间建立的消费者和特定商品和服务的提供者创造一个社区感。研究人员采用了定性的方法,在台湾访问了15名高级公民学习中心(SCLC),并雇用了半结构化的面试方法来探讨选定的受访者的见解。这导致确定了警察营销努力的四项关键策略,所有这些都是最重要的,如果被称为立法外围参与(LPP)的质量进程,这是在共同建设的基础上。具体而言,发现SCLC具有独特而高质量的LPP过程,不仅可以吸引高级公民参与,而且还可以将其角色从客户转变为志愿者。该研究还评估了四个已识别的策略是否可以同时实施,以及他们对营销4.0的影响以及为高级公民特定警察管理的影响。在理论层面,本研究突出了共同建设和营销的教育理念与共同创造营销概念之间的差异:与前者是一款相互参与,将买家和卖家融入合作互动。这一进程考虑到集体成立,个人意义感和营销潜力的增长,是营销4.0的重要力量,使客户转变为倡导者。

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