Evaluation of Clinical Engineering Department Services in Riyadh City Hospitals

摘要

BACKGROUND: Since its establishment, clinical engineering in healthcare facilities has evolved rapidly owing to increased employment of highly trained staff. Clinical engineering department represents a factor critical for successful healthcare management. OBJECTIVE: This study developed an integrated evaluation method for services rendered by clinical engineering departments using two questionnaires supplied to governmental hospitals in Riyadh, Saudi Arabia. METHODS: One questionnaire is evaluation for the end user (medical department staff), while the other is evaluation questionnaire for the clinical engineering department staff. RESULTS: The overall evaluation of administrative, training, technical skills for clinical engineering department staff by medical department staff was very good with mean 4.07±1.09, 3.98±0.74 and 3.8±1.14, respectively. Hospital size affects the technical and training skills for the clinical engineering department’s staff, with a p-value less than 0.05 at 95% confidence interval. This also affects maintenance management system. Professional role for medical department staff had no effect on their satisfaction on the services provided by clinical engineering department. CONCLUSION: The procedure, standards and basic requirements which established by Saudi Arabia ministry of health for Clinical engineering department services were applied on all hospital, but the maintenance management system should be fixed regardless of hospital size.