UTILIZATION OF CSE-UCLA MODEL IN EVALUATING OF DIGITAL LIBRARY PROGRAM BASED ON EXPERT SYSTEM AT UNIVERSITAS TEKNOLOGI INDONESIA: A MODEL FOR EVALUATING OF INFORMATION TECHNOLOGY-BASED EDUCATION SERVICES

摘要

This study was aimed at finding out the services quality of an expert system-based digital library program implementation at Universitas Teknologi Indonesia. This study was an evaluative research using CSE-UCLA model that consisted of system assessment, program planning, program implementation, program improvement and program certification. The subjects were the head of library, the development team, the lecturers, and the students. The data were collected through questionnaire, observation, interview, and documentation. The data were analyzed using descriptive quantitative technique to analyze each of the components of the CSE-UCLA model and descriptive qualitative technique to analyze the constraints met in the program implementation. The results showed that the degree of services quality of the program implementation in the components of system assessment, program planning, program implementation, program improvement and program certification were 79.80%, 69.90%, 57.40%, 74.90%, and 66.80%, respectively. With the help of T-Score data converted into Glickman quadrant it was also found out that the degrees of services quality of the program implementation in the components of system assessment, program planning, program implementation, program improvement and program certification were High-High-High-High-High. The evaluation results of digital library services using CSE-UCLA model provides the right recommendation to create new ideas/breakthroughs in the development of digital libraries used to support the education process.