Developing a Change Management Model for Managing Information Systems Initiated Organisational Change: A Case of the Banking Sector in Zimbabwe.

摘要

Literature studies indicate a high rate of failure in information systems projects, particularly those that have great impact on the organisational systems and structures. Therefore, the purpose of this study was to establish the methods and skills that can be applied to successfully manage information systems initiated organisational change in the banking sector in Zimbabwe. The study employed a qualitative research design where IT professionals and representatives of business divisions from Steward Bank, First Banking Corporation and Commercial Bank of Zimbabwe participated in the study. The in depth interviews were conducted to find answers to the research questions. The research finds the greatest challenge to the success of information systems projects in the area of change management. There is lack of change management skills and knowledge amongst information systems professionals on how to manage the process of introducing information systems in organisations. Most challenges to the success of information systems projects were found to be related to human or behavioural factors and the organisational cultures. The research established that managing the change in people is very much more important and difficult than managing the technical aspects of information systems projects. Therefore, information technology professionals should be acquainted with the soft skills and methods needed for managing change projects which are embodied in change management. The research presented change management techniques and critical success factors that can be applied to increase the success of information systems projects in the banking sector in Zimbabwe.