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首页> 外文期刊>European Journal of Business and Management >Corporate Brand Image According To Consumer Personality Characteristics
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Corporate Brand Image According To Consumer Personality Characteristics

机译:根据消费者个性特征的企业品牌形象

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The aim of this study was to compare and contrast the assessments on corporate brand image according to consumer personality characteristics and on its dimensions. For this purpose of the study, differences among the assessments on corporate brand image and its dimensions according to consumer personality characteristics and their demographic characteristics were analysed through t-test, variance analysis and Welch test on the data acquired from 280 consumers of Kahve Dünyas?. It was determined that service delivery and location are crucial while establishing a corporate brand image for each personality trait. It was also found that while establishing a corporate brand image, corporate social responsibility dimension is important in consumers with such personal characteristics as responsibility, emotional stability and openness to experience; overall impression dimension is important in consumers with such personal characteristics as extroversion, adaptability and emotional balance; being industrious dimension is important in consumers with such personal characteristics as adaptability, responsibility and openness to experience. Elements of corporate brand image are the basics of the interaction between brand and customers. Improving corporate brand image contributes to increasing brand value by providing brand familiarity, loyalty and competitive advantage. The aim of brand administrators is to sustain development of brand image after customers’ experiences with that brand. This study, by determining the evaluations of customers with different personality characteristics about elements of corporate brand image after their brand experiences, helps brand administrators come up with customer-oriented strategies. A wider evaluation with a bigger sample in future studies might reveal more detailed results. Also, this study is limited to gender and income variables of young consumers, but corporate brand image elements might be evaluated in terms of consumers of different age, education and profession groups. Thus, brand administrators can determine the opportunities for improving the interaction between brand experience and image in consumers with different demographic characteristics. Keywords: corporate brand image, personal characteristics, t –test, variance analysis, welch test
机译:这项研究的目的是根据消费者个性特征及其维度来比较和对比对企业品牌形象的评估。为此,根据t检验,方差分析和Welch检验,对从280位KahveDünyas消费者那里获得的数据进行了t检验,方差分析和Welch检验,分析了根据消费者个性特征及其人口统计学特征对公司品牌形象及其维度的评估之间的差异。 。确定为每个个性特征建立企业品牌形象时,服务的提供和位置至关重要。研究还发现,在树立企业品牌形象的同时,企业社会责任维度对于具有责任感,情感稳定性和开放经验等个人特征的消费者而言非常重要。总体印象维度对于具有外向性,适应性和情感平衡等个人特征的消费者而言非常重要;具有个人适应性,责任感和开放性等个性特征的消费者,保持勤奋的态度很重要。企业品牌形象的要素是品牌与客户之间互动的基础。通过提供品牌熟悉度,忠诚度和竞争优势,改善企业品牌形象有助于增加品牌价值。品牌管理者的目的是在客户体验该品牌后,维持其品牌形象的发展。这项研究通过确定具有不同个性特征的客户对品牌经历后企业品牌形象要素的评价,从而帮助品牌管理者提出以客户为导向的策略。在以后的研究中使用更大的样本进行更广泛的评估可能会揭示更详细的结果。此外,本研究仅限于年轻消费者的性别和收入变量,但可以根据不同年龄,教育程度和职业群体的消费者来评估企业品牌形象元素。因此,品牌管理员可以确定机会,以改善具有不同人口统计特征的消费者中的品牌体验与形象之间的互动。关键词:企业品牌形象,个人特征,t检验,方差分析,韦氏检验

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