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Creating client support systems

机译:创建客户支持系统

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Introduction : The Master of Science Integrated Care Design was developed in 2006 and started for the first time in 2007. The students have been required to develop the methodical answer to a question concerning the care or care trajectories of people they are concerned with. Now, ten years after the first students started we are evaluating the outcomes of the projects of the cohorts 2010-2014. Questions: Which of the criteria as mentioned as mentioned by Schrijvers (2016) can be applied to these projects (what are discrepancies) Which methodical patterns were found? Is there a reason to make changes in our Master Degree program? Method : Thirty-eight professionals with different backgrounds in nursing, physiotherapy, social work, speech therapy, skin therapy, pharmacology, health care planning, occupational therapy, teaching and dental hygiene participated and earned their degree. They interviewed people, searched the literature, researched the context of the problem, designed strategies for implementation and knowledge management, and wrote business plans and financial evaluations of their proposal. Based on Schrijvers (2016)1 we used the six dimensions of integrated care to analyse the 38 theses: type, patient as partner, quality of care, payment, e-health, change management. All the alumni were interviewed (questionnaire) concerning the outcomes of their thesis. Were their proposals sustainable and successful? Topics: follow up after getting their degree; adaptations (content, range [local, regional, national, international], level [micro, meso, macro], time schedule and participants); patient (client) outcomes; process outcomes; role / role change. Findings : The most noticeable finding was that students had to create new client support systems. In order to integrate, improve or innovate the care which is aimed at triple aim: the quality of life and to contribute to quality of care and cost-effectiveness, it is insufficient to just integrate existing services. Integration of services and person-centered care will not happen on the basis of ideals and societal demands. Integration of services and patient-centered care need actual solutions for specific problems as the basis for different types of collaboration and structures. References : 1- Schrijvers, G. Integrated Care better and cheaper. 1th Edition; Amsterdam: Reed Business Information, 2016.
机译:简介:科学综合护理设计硕士课程于2006年开发,并于2007年首次启动。要求学生针对与所关心的人的护理或护理轨迹有关的问题,提出系统的答案。现在,在第一批学生开始学习十年后,我们正在评估2010-2014年同类项目的成果。问题:Schrijvers(2016)提到的哪些标准可以应用于这些项目(差异是什么)?发现了哪些方法性模式?是否有理由改变我们的硕士学位课程?方法:38名具有不同背景的护理,物理治疗,社会工作,言语治疗,皮肤治疗,药理学,保健计划,职业治疗,教学和牙齿卫生学背景的专业人员参加并获得学位。他们采访了人们,搜索了文献,研究了问题的背景,设计了实施和知识管理的策略,并撰写了对其提案的商业计划和财务评估。基于Schrijvers(2016)1,我们使用了综合护理的六个维度来分析38篇论文:类型,患者作为伴侣,护理质量,付款,电子医疗,变更管理。所有校友都接受了有关其论文成果的调查(问卷调查)。他们的建议是否可持续且成功?主题:获得学位后进行跟进;适应(内容,范围[本地,区域,国家,国际],级别[微观,中观,宏观],时间表和参与者);患者(客户)结果;处理结果;角色/角色更改。结果:最明显的发现是学生必须创建新的客户支持系统。为了整合,改善或创新旨在实现三重目标的护理:生活质量并为护理质量和成本效益做出贡献,仅整合现有服务是不够的。服务和以人为本的医疗服务的整合不会在理想和社会需求的基础上发生。服务和以患者为中心的医疗服务的集成需要针对特定​​问题的实际解决方案,以作为不同类型的协作和结构的基础。参考文献:1- Schrijvers,G.综合护理更好,更便宜。第一版;阿姆斯特丹:里德商业信息,2016年。

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