Implementation of New Management Agile Technique for Reducing Overtime and Increasing Customer Satisfaction

摘要

This model has been implemented in one of the production unit located at Ludhiana. The model concentrates how the team members should function in order to improve organization performance in a continuously changing situation. The critical thought following this model is to minimize the problem of overtime and monitor the performance of team members. The implementation of model has shown excellent results in reducing overtime and performance of the team members increasing customer satisfaction.