Transformation: Telstra

摘要

If there's a poster child for IT transformation, it's Telstra. First announced back in 2005, the effort -which also involved major network upgrades - reached its first major milestone in 2008, with the cutover of entirely new platforms for billing and customer management. The new billing and customer relationship management (CRM) systems - provided by Amdocs, Comverse and Oracle/Siebel, among others - touch all aspects of Telstra's consumer and small business operations, serving by the end of 2008 more than 7 million customers in all. The new systems process more than 200 million network event records and 20 million call records each day. And while many IT system overhauls tackle one service at a time, Telstra's effort simultaneously addressed all of its service areas, allowing it to present customers with a true single bill, as well as have a single product file to provision new services.