Information-Seeking From Organizational Communication Sources During Healthcare Technology Change

摘要

This study collects survey data (n = 345) from a healthcare organization in the early stagesrnof electronic health record (HER) implementation to understand how a series of organizationalrncommunication sources-managers, coworkers, IT personnel, and online organizationalrnsources-impact healthcare employees’ (a) HER resistance and (b) perceptions ofrnHER’s relative advantage. Regression results reveal that the levels of HER informationrnemployees sought from coworkers did not predict HER resistance or perceived relativernadvantage. Seeking information from managerial sources enhances HER’s perceived relativernadvantage and decreases affective HER resistance but is not related to behavioral orrncognitive HER resistance. Seeking information from IT staff decreased all types of HERrnresistance and increased HER’s perceived relative advantage. Finally, seeking informationrnfrom online organizational sources increased HER’s perceived relative advantage andrndecreased behavioral and cognitive resistance but is not related to affective HER resistance.rnStudy implications and limitations are offered.