The Chore Goes Offshore

摘要

David Cain loves his job. Well, most of itrnanyway. As an executive director for glob -rnal engineering at Pfizer, Cain finds realrnsatisfaction in assessing environmentalrnreal estate risks, managing facilities, andrnoverseeing a multimillion-dollar budgetrnfor the pharmaceutical giant. What herndoesn't love so much: creating Power-rnPoint slides and riffling through spreadsheets.rnLucky for Cain, Pfizer now lets him punt those tedious and time-consuming tasks to India with the click of a button. Pfizer Works, launched early last year, permits some 4,000 employees to pass off parts of their job to outsiders. Youmight call it personal outsourcing. With workers in India handling everything from basic market research projects to presentations, professionals such as Cain can focus on higher-value work. "It has really been a godsend," says Cain. "I can send them something in the evening, and the next morning it's waiting for me when I get to the office."