LONDON BUS GARAGE OF THE YEAR

摘要

Battersea is Abellios largest garage, with over 500 staff, and its performance has rocketed in the last few months - from climbing TfL league tables to new recruits actively looking to join up. Managers and supervisors have been empowered to bring about change locally. A 'Welcome to Wow!' campaign to encourage drivers to say hello to passengers has also driven up the number of customer commendations dramatically and drivers receive rewards such as Hall of Fame photos and the Abellio Excellence Gold Tie for exceptional customer service. An impressive amount of work has gone into developing team spirit, from coffee mornings to celebrating big sporting events with live matches and Battersea is also proactive in its charity and community work, supporting local schools and an elderly centre. All in all, the judges felt Battersea was delivering a first-rate performance against all criteria.