TRANSPORT FOR LONDON AWARD FOR LONDON BUS GARAGE OF THE YEAR

摘要

Team Brixton as Arriva London South describes the 40G staff at its Brixton garage, continually strives for excellence and has implemented further improvements over the past year. It ended last year without any staff lost mileage and has consistently topped the quarterly TfL Excess Waiting Time (the time passengers have to wait beyond what the timetable expects them to wait) table throughout the year. The garage has built on its mileage performance strategies to include enhanced root cause analysis to help prevent breakdowns and increase reliability. Staff engagement and morale has been strengthened with personal development initiatives for supervisors, and open forums and newsletters to keep everyone motivated towards targets. The garage has invested in new toilet and canteen facilities as well as engineering improvements including new pits. The team also works with the local community in support of Lambeth Bus Day as well as hosting local school and Scout trips to the garage to promote bus travel across London. To reinforce high standards, the garage has implemented a hall of fame photoboard picturing managers congratulating and recognising staff achievement.