Project Governance and Change Management: Getting it Right at Scottish Water

摘要

Ensuring appropriate and effective governance is critical to achieving consistent levels of success in a given project. The UK's Office of Government Commerce identifies the "lack of clear links between the project and the organization's priorities" and "lack of senior management ownership" as the two biggest causes of project failure (Common Causes of Project Failure, 2005). Sometimes sponsorship, governance, and related change management activities are seen as afterthoughts that can be added when needed without effort and at no significant cost. Scottish Water was determined that it would not tolerate this approach. For many years, Scottish Water has used best practice sponsorship and governance within its civil engineering projects and is now turning the spotlight toward change management. This case study describes how it is now applying all three activities to a significant change project, delivered through an information technology (IT) solution.