Social Skills

摘要

Forging relationships with customers is more critical than ever in today's economy; there's no better way to attract and keep them. Realizing this, dry-cleaners are embracing the new media in marketing their businesses like never before, this month's Wire survey says.rnAlmost three-quarters (73.3%) now have a website, and nearly two-thirds (63.3%) say they e-mail customers directly. What's more, many operators are rapidly getting up to speed with social-media tools, with 46.7% on Facebook and 20.0% on Twitter.