A comparative analysis of electronic resources access problems at two university libraries

摘要

After three years of collecting electronic resources of troubleshooting tick ets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at University of Maryland, College Park Libraries. This article discusses the author's analysis and find ings of troubleshooting tickets at University of Houston Libraries and a comparison of e-resources access problems at University of Houston Libraries and University of Maryland, College Park Libraries.