工作满意度和生活满意度在临床护士情绪智力和工作投入关系中的作用

摘要

目的 探讨工作满意度和生活满意度在临床护士情绪智力和工作投入关系中的作用,为管理者采取针对性的措施提升护士工作投入提供有效依据. 方法 采用情绪智力量表、工作满意度量表、生活满意度量表和工作投入量表,对西安市某三级甲等医院使用随机抽样方法选取的380 名临床护士进行调查,采用SPSS 16. 0统计软件对数据进行分析. 结果 发放问卷380份,收回问卷378份,经过初步分析,剔除无效问卷14 份,则有效问卷364 份. 364 名护士情绪智力的总分为(60. 41 ± 8. 11)分,生活满意度总分为(19. 26 ± 6. 85)分;工作满意度总分为(71. 85 ± 10. 21)分;工作投入总分为(82. 18 ± 16. 62)分. 临床护士的情绪智力、生活满意度和工作满意度与工作投入均呈正相关( r=0. 40~0. 65,P<0. 01),临床护士的情绪智力对工作投入有直接的预测作用,工作满意度、生活满意度均在临床护士情绪智力与工作投入的关系中存在部分中介作用. 结论 工作满意度、生活满意度均在临床护士情绪智力与工作投入的关系中存在部分中介作用,护理管理者应有效提升临床护士的情绪智力,帮助护士从个人角度创造更高的工作满意度和生活满意度,有益于临床护士工作投入水平的提高.%Objective To explore the effects of job satisfaction and life satisfaction on the relationship between emotional intelligence and work engagement of the clinical nurses, in order to provide effective evidence of corresponding measures for managers to enhance nurses′work engagement. Methods A total of 380 clinical nurses were selected randomly from a tertiary referral hospital in Xi′an, who were investigated by emotional intelligence scale, job satisfaction scale, life satisfaction scale, and work engagement scale. Results We distributed 380 questionnaires, collected 378, and rejected 14 invalid one after analysis, so it was total 364 effective questionnaires. The total score of 364 participates′ emotional intelligence was (60. 41 ± 8. 11), life satisfaction score (19. 26 ± 6. 85), job satisfaction score (71. 85 ± 10. 21), and work engagement score (82. 18 ± 16. 62). Clinical nurse′s emotional intelligence, life satisfaction and job satisfaction had positive correlation with work engagement (r=0. 40-0. 65,P<0. 01);clinical nurse′s emotional intelligence had direct predictive value to work engagement;job satisfaction and life satisfaction both played part of mediating effect on the relationship between emotional intelligence and work engagement. Conclusions Job satisfaction and life satisfaction both play part of mediating effect on the relationship between emotional intelligence and work engagement, so nursing administrators should effectively enhance the emotional intelligence of the clinical nurses, and assist the nurses, at an individual level, to create better job and life satisfactions so as to improve the level of their work engagement.