深入规范开展志愿服务提升医院门诊服务品质

摘要

丽水市中心医院自2010年10月在门诊部建立志愿服务部，通过组织管理，制定规程；多种形式宣传；分批招募，逐步推进；针对不同对象制定不同的培训内容及方式等举措开展志愿服务，在方便患者就诊、改善医疗秩序、自我价值实现等方面，取得了良好的效果。同时，对促进医患和谐乃至社会和谐起到了积极的作用。%Outpatient voluntary service department in Lishui Central Hospital was set in Oct. 2010. By organization management, regulation and propaganda, recruiting volunteer in batches and gradual carrying out voluntary service, target based training, good effectiveness has been showed in easy patient treatment, promotion medical service order and achieving self value. It also shows good effect on improving hospital patient harmonious and social harmonious.