Implications of implementing enterprise resource planning system integration in small-to-medium-sized healthcare organizations.

摘要

Implementing an integrated enterprise resource planning (ERP) system is extremely challenging despite the benefits in small-to-medium-sized healthcare organizations. This qualitative case study research design used data obtained from the participants to analyze various aspects of their personal experiences. Invariant constituents were culled from the responses of participants, which were subsequently grouped into meaning units leading to eight themes via NVivo software for qualitative data analysis. The study concludes with recommendations for paying attention to the issues and concerns that could potentially bog down ERP implementation, such as lack of good fit between ERP implementation and business processes, lack of management support, resistance from employees, insufficient financial resources, improper planning of distribution of financial resources, improper planning on scope and timeframe of implementation, insufficient training and education, and insufficient documentation. In contrast, the factors that would facilitate ERP implementation are open lines of communication between employee and leader and among employees, involvement of employees in the decision-making, collaboration, and teamwork among employees, and effective leadership.