Increasing Search Quality with the Semantic Desktop in Proposal Development

摘要

Quicker response times and less production costs of proposal development require further automation of sales assistant functionality in CRM environments. Automation still struggles with the handling of abstraction and the subjective character of knowledge. Based on the knowledge creation framework the paper outlines and tests the increase of search quality with Semantic Desktop technology. The discussion of peer-to-peer settings and semantic concepts illustrates the influence of individual perspectives on search quality. It reveals first potentials and benefits for process-integration, like semantic CRM and illustrates approaches to increase knowledge worker's productivity.