Academic Maturity and Gender Differences in Students' Expectations from an ICT Study Program: A Survey

摘要

This paper presents a research on the criteria of students' satisfaction and their expectations from the study in the field of informatics and computing education. Constant changes and evolving environment in these STEM fields create various challenges and require continuous institutional adaptation and growth, as well as listening and monitoring students' expectations. Authors conducted a quantitative research on all three years of bachelor study program in informatics, at the end of academic year 2018/2019. Students' attitudes regarding their satisfaction and expectations were tested using an anonymous survey. The survey tested students' opinions on the influence of the chosen criteria on overall satisfaction with the study. Special attention was paid to differences in the expectations between study years and differences in the expectations regarding students' gender. The main contributions of this paper are: a) a defined set of satisfaction criteria, b) insight into students' expectations from the study, c) influence of students' academic maturity on their expectations from the study and d) gender differences in students' expectations from the study.