Improving the Active Role of Employees and Quality of Academic Service to Achieve Implementation of Department Accreditation

摘要

The goal of this research is to explore the important role of educational staff involvement in the achievement of department accreditation in institutions of higher education. Perception data was obtained from questionnaires from 263 respondents who work as educational staff in various departments with an accreditation level of A or B in a number of different institutions of higher education in Indonesia. The research model is derived from the concept of total quality management and involves five important factors in the department accreditation process. These are involvement intensity, functional progressive interaction, integrated academic documentation, academic service quality, and department accreditation implementation. The data processing with SEM-AMOS proves that educational staff involvement plays an important role in the planning, executing, and monitoring process of accreditation implementation activities. This model offers a new perspective on the interrelationships between the dimensions of total quality management and the primary activities in department accreditation as stipulated by the Director General of Higher Education.