Testing the Role of Charismatic Leadership, Psychological Climate, and Organizational Citizenship Behavior on Resilience

摘要

Nowadays, in the era of VUCA, one of the characters that need to own by the employees is being resilience. With resilience, people will be able to face uncertainty, complexity, ambiguity, and challenges. As a result, there is a need to identify which variables may develop resilience in people. Meanwhile, in the era of uncertainty, insurance companies face significant challenges and competition, as they are facing a very tight competition both from national (local) and international companies. Consequently, this condition has an impact on the employees, there is a high need for being resilient, as people with high resilience needed in insurance companies. On the other hand, the influence of a leader and its leadership style have an impact on people attitude and behavior were tested and proven. A good leader is expected to drive, motivate, and inspire people to do their best, including supporting them during their tough times. Not only the psychological climate, but sound characteristics of worker are also crucial in developing resiliency. The aimed of the study is to test the model on how the charismatic leadership influence on people resilience through psychological climate and organizational citizenship behavior as mediators. This research conducted at 2 (two) insurance companies. Respondents were 354 employees. Results showed that there is no direct impact of charismatic leadership on resilience, but it has to go through psychological climate or organizational citizenship behavior.