No, We're Driving! Steer or Be Steered. How to Keep UX Front and Center During a Vendor's Demo

摘要

In enterprise companies, vendor products used in the workplace are often selected by a procurement team through a Request for Proposal (RFP). Driven by vendor claims, pricing, and show-and-tells, the process historically undervalued usability and design. This lack of attention to user experience (UX) often results in friction for users interacting with these products. We transformed the show-and-tell into a test drive, allowing us to take control of the UX our company wants for its employees. We mobilized a cross-disciplinary team to uncover solution truths and heuristic violations as they experienced the products for the first time. This paper describes our vetted methodology for supporting a UX evaluation during a vendor demo.