Study on Influencing Factors of User Experience of In-Vehicle Infotainment System Based on DEMATEL Method

摘要

With the development of the global economy, users put forward higher requirements for vehicles, especially the user experience. Automobile manufacturers are beginning to focus on new ways to enhance the user experience, especially the user experience of the In-Vehicle Infotainment Systems (IVIS). This paper introduced the current situation and development trend of the IVIS and surveyed the user experience of the IVIS. DEMATEL was used to analyze the factors affecting the user experience, the importance, and the relationship between the elements. This paper put forward some suggestions for the design of the in-vehicle infotainment system, which could provide some reference value and helped designers and researchers of the IVIS.