Human Reliability Analysis in Healthcare: A Scenario Analysis

摘要

Human performance plays a significant role in the development and operation of complex systems so it is obvious that human errors have serious effects on the complex system performance. Human Reliability Analysis (HRA) techniques are used in different fields such as manufacturing, transportation, military or medicine. Human behavior can be affected by many different factors; further these factors can be the connection between different stages of human behavior. Therefore, a good mapping of Performance Influencing Factors (PIFs) is one of the essential concerns of understanding the human behavior. This study incorporates HRA in healthcare systems and procures a complete list of PIFs analysed through Rule-based Fuzzy Cognitive Maps. A scenario analysis based on critical criteria has been provided in order to represent whole human reliability issues in healthcare operations.