The Influence of Hotel Attributes on Three Star Hotels Guest Satisfaction in Bandung City

摘要

Hotel attribute is the dimension found in the hotel that can affect guest satisfaction. The purpose of this study is to find the influence of hotel attributes on guest satisfaction staying at three-star hotels in Bandung City. Descriptive quantitative method was used. In this study, questionnaires were distributed to 200 respondents with Convenience sampling technique within two weeks. Multiple regression methods with SPSS for window 20 were used to analyze the data obtained. The results of this study show that two Hotel attributes significantly influence guest satisfaction, namely quality service and quality of food. While the other six attributes have no significant effect.